Terms and Conditions
Electric, Water, & Wastewater All Customers of Tipton Municipal Utilities are subject to the following terms and conditions. Terms and Conditions are available at the Tipton Municipal Utilities Business Office, 210 South Main Street and online at www.tiptonutility.com.
Obtaining ServiceAll customers must complete an Application for Service to obtain services through Tipton Municipal Utilities. Residential customers must provide picture identification. If you are renting, rental verification or a copy of the lease must be provided before opening an account. All individuals over the age of 18 must be listed on the Application.
Service DepositAll customers are required to pay a service deposit at the time of application. The only exception are customers who are homeowners that provide the Utility with a letter of good credit from a previous (3 years or less) utility provider. For homeowners who pay deposits, deposits are returned after 12 months of no late payments within the most recent 12 month period. Homeowners must contact the Utility Business Office to request a refund of their deposit. The electric service deposit is one-fourth (1/4) of the estimated annual cost of electric service. The water service deposit is $75.
Monthly PaymentsPayments for utility services are due on the same date each month and the date will be based on the location of the service. Bills paid after this date will incur a late charge the first business day following the due date. Utility payments can be made by cash, check, money order, credit card, or debit card. Customers may sign up for ACH withdrawal at the Utility's Business Office. You may also make a payment at www.tiptonutility.com or by calling 866-480-8552. The Utility provides a payment drop box location directly to the right of the front door at 210 South Main Street.
Insufficient FundsPayments returned for insufficient funds will incur a penalty of $25. If two (2) payments are returned for insufficient funds, the Utility requires future payments be made by cash or money order.
Delinquent Accounts and Disconnection ProceduresAny utility bill not paid by the due date is subject to disconnection. A Disconnection Notice will be sent by mail with a disconnection date. Before services can be restored, the past due balance must be paid along with a reconnect fee of $20 for electric and $20 for water. Disconnection payments must be made at the Tipton Municipal Utilities Business Office, 210 South Main Street, by 3:45 p.m. for services to be reconnected that same day. Disconnection payments left in the drop box will be reconnected the following business day.
Budget PlansCustomers are eligible for an electric budget plan after their account has been opened for one year. Budget plans are available to homeowners that are total electric. Budget plans run from July through June.
Departing CustomersCustomers may have service discontinued by giving notice to the Utility office of the date on which the customer desires services be discontinued. The Utility will endeavor to obtain the final meter reading on the date the customer specifies, but shall not be obligated to do so unless the customer notifies the Utility at least three (3) working days in advance. Final meter readings will be made Monday through Friday during regular business hours only. Customers shall be obligated to pay for services rendered to the premises until the final meter reading is obtained by the Utility.