From time to time, we all have unexpected things occur that can create a financial hardship. The last thing we want to do is disconnect a customer from our system. Please contact us immediately in the event this happens and our Customer Service Representative will assist you with a payment plan to get caught up and hopefully avoid disconnection.
We do our best to assist our customers during hard times, but we are also a public utility. This means that if one customer doesn't pay their bill, and the account is charged off, the costs incurred to provide services used by the non-paying customer, must be spread over the remaining customers that do pay their bill. For this reason, disconnection of service is sometimes the only means available to minimize the affect of non-payment. When an account is charged off, we will take whatever legal means is available to collect the debt in order to minimize the affect on other rate payers.
Receiving utility services is one of the most overlooked luxuries we have in our society today. We expect the lights to come on when we flip the switch, clean water to flow when we turn the tap, and dirty water to go away when we flush the handle. In order to keep all this happening at a reasonable cost, it is imperative that our customers pay their utility bills in a timely manner.